I received an order today and needed to adjust the amount the person was charged for their order. I received an error when I tried to place another charge on the customer's card (yes, customer was aware of the new amount) so I called my credit card processing company, Authorize.Net to try to get some assistance. What I got instead is a recording saying the average wait time was 62 minutes! How is that even acceptable??
Here is a message from their "Live Help" screen.
"All agents are currently busy. Please stand by.
You are currently at position number 40 in the queue. We are experiencing high volumes today and appreciate your patience."
I tried to call them last week and the wait was 34 minutes. Luckily, that time I was able to take care of the situation myself.
When I have actually gotten through to customer service on previous calls I was told the wait time was down dramatically from what it used to be. What was it then? A couple of days???
Authorize.Net is a very popular credit card processing company which many businesses use. It truly amazes me they think they are providing their customers with excellent or even acceptable service when the wait time to speak to them is over an hour!!
If their call volume is so high then they need to hire more people!!
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1 comments:
Oh man Authoize.net has the worst customer service of any company ever!
After a 60 minute hold time I got to talk to a completely useless customer service rep. He refused to either help me or transfer me to anyone that could. This is the only customer service rep I have ever talked to who even refuses to transfer me to a supervisor.
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